Return
The Importance:
1.Return authorization is required before shipping any product back to avoid sweedoor staff are available to handle the goods.
2.Unauthorized returns may be refused
3.Installation-related issues are not considered product defects and are not covered under this return policy
Customer Reason
Sweedoor accepts return requests within 7 calendar days of delivery.
No-reason returns are accepted even
- Incorrect product selection
- Order placed in error
- Change of mind
No-reason returns are accepted only if:
- The product has not been installed
- The product remains in its original packaging
- The item is returned in resalable condition
⚠ Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
---------------------------------------------
Sweedoor Reason
If a product arrives with manufacturing defects or visible damage caused during transit, Sweedoor will cover the return shipping cost provided that:
- The issue is reported within 5 days of delivery
- The original packaging is intact and retained
- Clear photos or videos are submitted for verification
After inspection and confirmation, Sweedoor will arrange a replacement or refund as appropriate.
⚠ Please retain all original packaging until the product has been fully installed and inspected.
⚠ Discarding packaging may affect return eligibility.
⚠ original shipping fees are not coverd( original shipping fees are non-refundable.)
Non-Returnable Items
The following items are not eligible for return:
- Products that have been installed or altered
- Custom-made or made-to-order products (including special sizes, configurations, finishes, or hardware selections)
- Products returned without original packaging
- Items showing signs of use, modification, or improper handling
Inspection & Refund Process
All returned items are subject to inspection upon arrival at Sweedoor’s facility.
- Approved refunds will be processed after inspection
- Refunds are issued to the original payment method
- Processing time may vary depending on inspection results and payment provider timelines
- If a return is rejected due to condition or eligibility issues, the product may be returned to the customer at their expense.